AI Automation
For companies that already know what they want improved.
Automate the work that happens every week.
Five categories of workflow we build again and again — leads, documents, knowledge, customer messages, and the handoffs between your tools. Fixed scope, built inside your existing systems, and operated by us afterwards.
The five categories
Lead Automation
Capture → enrich → qualify → route → follow up
No lead goes cold because somebody was busy. Enquiries from any source get captured, enriched with what's publicly known, scored against your criteria, routed to the right person, and followed up until they answer.
- Web form to CRM with the company already researched
- Inbound enquiries scored and assigned
- A follow-up sequence that stops the moment someone replies
- Lead sources reported without anyone building the report
Document Automation
Email, PDF, or form in → information extracted → processed → systems updated
The paperwork enters itself. Documents arrive in any format, the information comes out structured and validated, and your systems get updated without anyone retyping.
- Invoices read and matched against orders
- Contracts summarised with the key terms and dates pulled out
- Forms and applications turned into records
- Supplier documents filed and indexed automatically
Knowledge Agents
Company knowledge → search → answer → act
Everything your company knows, in one place that answers questions — and does something about the answer. Not a chatbot on your website. An internal system that knows your policies, products, history, and process.
- Staff asking questions in plain language instead of hunting through drives
- A sales assistant that answers product questions from your real documentation
- Onboarding that doesn't consume a senior person's week
- An agent that finds the answer and then drafts the reply
Customer Operations
Message in → classified → answered or escalated
Incoming customer messages get read, sorted, and either handled or passed to a human with the context already assembled. Across email, chat, and WhatsApp.
- Support email triaged and routed by topic and urgency
- Routine questions answered from your knowledge base
- A draft reply waiting for a human to approve
- Anything sensitive escalated with the history attached
Internal Workflow Automation
Connect what you already run. Remove the manual steps between
Most companies don't need new software. They need the software they have to talk to itself.
- Data moving between systems without a spreadsheet in the middle
- Approvals requested, chased, and recorded
- Reports built and sent on a schedule
- Onboarding and offboarding checklists that run themselves
These are the categories we've built most often — not a menu of everything possible. If the work is repetitive and lives in email, documents, messages, or a system with a login, bring it to us.
How a build works
- 01
Scope.
We define exactly what the automation does, what it never does, and what “working” means. Written down, agreed, priced.
- 02
Build.
We build it inside your existing tools.[timeline TBD]
- 03
Shadow run.
It runs alongside your team without acting, so you can check its work against reality before it touches anything live.
- 04
Go live.
Your rules decide what runs automatically and what waits for a human.
- 05
Run.
It moves onto AI Operations, or you take it in-house. Your call.
What it costs
Fixed scope, quoted up front. You know the full price before anything starts. Ongoing operation is a separate monthly fee — see AI Operations.
- Per build
- [PRICE_BUILD]
Questions we get on this
Will this replace people?
It replaces tasks. The point is capacity you couldn't afford to hire: your team stops retyping and chasing, and gets that time back for work that needs a person.
What if it gets something wrong?
Every workflow shadow-runs first, alongside your team, until it's proven against your real work. After go-live, anything uncertain routes to a human with the full context. Your sign-off rules decide what never goes out unreviewed.
We're not a tech company.
Most of our clients aren't. You describe the task and approve the rules; we run the machinery.
If your team does it every week, it can probably do itself.